Frequently Asked Questions
Everything you need to know about shopping with Ollie.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.
How can I return an item?
We offer a 30-day return policy for most items. Simply visit our Returns Portal with your order number and email address to generate a prepaid shipping label.
Which payment methods do you accept?
Ollie accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email containing a tracking link. You can also view your order status directly through your Ollie account dashboard.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping fees and delivery times vary based on the destination.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.